Refund policy

Ace & Aurum is operated by Kjmarii Ltd, registered in Scotland.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without giving a reason. You then have a further 14 days to return the item once you have notified us of your intention to cancel.

To exercise your right to cancel, contact us at the details below before the 14-day window expires.

Items must be returned in their original condition, unused, and in original packaging where applicable. We reserve the right to reduce your refund if the item has been handled beyond what is necessary to inspect it.

Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are issued to your original payment method.

Original shipping costs are non-refundable unless the item is faulty or was sent in error.

If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of receipt. We will arrange a replacement or full refund, including return postage costs, in line with the Consumer Rights Act 2015.

Exemptions

The following items are exempt from the standard return right:

• Earrings and pierced jewellery, for hygiene reasons

• Custom or personalised items made to your specification

To initiate a return, please message us through the platform you purchased from, or email us at hello@aceandaurum.com.